Program Description Customer service, or lack of it, is one of the hottest topics in business today. Quality customer service is now expected, no matter what type of business/service you are involved in. Quality customer service is expected whether the business is transacted on the phone, in person, or via the Internet. Various resources are available in one-day seminars, which can give some direction towards improving customer service, but managing on a constant basis needs a more complete exploration. This short certificate is designed for the person who is currently in a lead, training, or supervisory role, or whose career path involves a heavy emphasis on quality customer service. Students will learn to define areas in which customer service can be increased and to pinpoint areas where they never realized customer service is expected.
Program Costs Tuition, Fees, Material and Supply costs ... (more)
Degree & Certificate Requirements Courses Listed Alphabetically | Typical Student Schedule Courses are held in the evening, generally from 6:00pm to 9:00pm. Some courses may be offered in the afternoon. See a Quarterly Schedule for specific information.
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Students may apply for a certificate upon completion and verification of all requirements and standards.
Program Outcomes Graduates will be able to demonstrate high quality customer principles and assist offices and other business entities in improving customer service and satisfaction.
Application & Registration Program application and admission are not required. Students begin the program by registering for the required evening courses on a space available basis. It is recommended that students have good basic academic skills. A program brochure is available at the Counseling and Career Center.
